I am not destined to have a laptop. For some reason it just isn’t in my stars.
My “new” laptop, the one I got the end of February, has been IN the shop more than AT my desk. And you may recall, the last trip (which lasted over 3 weeks) resulted in a new motherboard.
Everything was going fine until Friday morning. A Norton message popped up stating THE SYMANTEC FRAMEWORK HAS STOPPED WORKING. There were two choices; DO YOU WANT 1) WINDOWS TO CHECK FOR A SOLUTION or 2) CLOSE THIS WINDOW. I opted to let Windows check. I allowed this to go on for about 20 minutes before I closed the window.
I tried this, that and the other and even though the computer was humming along fine, I couldn’t get rid of this problem. That warning would pop up every so often. AND Norton wouldn’t open so I could find out anything within that program.
So, long story short, I got in a “chat room” with Abudlae Murhbarek Kamakazee Abjudal (or some such name). I spent at least an HOUR with this person. He tried everything he could think of to get into my computer remotely and that didn’t work. So I was instructed to download the latest and greatest version and uninstall my old version (which WAS the latest and greatest) and that should take care of the problem.
I did that. It took care of the problem….FOR ABOUT 6 HOURS. Back to the chat room and this time I got Jose. Went through the same damn steps again. Still couldn’t get in my computer. He told me to download Norton IE Security. I wrote back, “been there, done that and it is still on my desktop to download at my whim”.
So, I tried again last night to chat with someone. By this time, my eyes were bugging out of my skull and I am ready to start typing cuss words like, %$&*^ing thing!!! Or %%^(#b anyway. I GIVE UP!!! I SURRENDER!!! IT AIN’T GONNA WORK!!
So, then I tried to shut down the laptop so I could properly throw it out the window. IT WOULDN’T SHUT DOWN!!! I had to manually shut the damn thing off!
I have emailed the guru AND the manager at National Office Products in the Soo and told them both I will be calling them Monday morning so someone can come get this thing and make it right. I told them I don’t care if I have to downgrade to just Norton Antivirus or switch to a different program completely, but they need to make it WORK WITHOUT HAVING TO BE SENT BACK EVERY 2 WEEKS!!
At this point I DO feel this is a Norton issue and NOT an issue with the damn laptop, but my question for all of you, WHAT ANTIVIRUS/INTERNET PROTECTION PROGRAM DO YOU USE AND DO YOU SWEAR BY IT OR AT IT??? My laptop has Windows defender on it, but I don’t use it because of Norton IES.
So, now pardon me while I go curl up with a Patrick McManus book! I AM IN NEED OF A GOOD CHUCKLE!!
Our New Normal
4 weeks ago