(DOES ANYONE REMEMBER WHO SANG THAT SONG??)
I’ve been practicing the fine art of tongue biting for a couple of days now. It feels more like weeks. My speech has improved as the wounds are healing, so I can once again communicate with Dan what is ticking me off. We aren’t good at Charades, so verbal skills are very necessary in our relationship.
We’ve had a very good camping and lodging season and for the most part all of our guests have been the ones you hope to see again. And it always makes it doubly nice when they aren’t finding things to complain about and in turn blame US for the reason they are complaining in the first place. An example is one I shared with you earlier this summer but I’ll share it again to give you an example!
If you go to www.rvparkreviews.com, you can click on a state, and then click on a town and see if there are any campground/park reviews about that particular campground/park. Most of our reviews have been ones to be proud of, but the one that I wrote about earlier this season is the one that the woman was blaming us for her cell phone not working in the U.P…that and mosquitoes.
OK, on with the tongue biting story. Two days ago, we had a man and his wife check in with a 40’ motor home, 3 slide outs…very nice unit. Most times the people with the big rigs are down to earth like Dan and I feel we are. Then there is the other side of the rainbow.
The man hadn’t been here even 40 minutes and he was in the office complaining about his lack of power. For those of you who are RV’ers you know how important steady, 120 volts are. And many of the units come equipped with a gizmo to measure voltage and amperage and how much their microwave uses and what their A/C is using, or their electric toothbrush…you get the idea.
He came in the lobby to let me know that the gizmo didn’t even register enough volts to run his A/C and that “YOU HAVE TO DO SOMETHING ABOUT THIS RIGHT NOW!!” I kept my cool and told him that all summer long no one else had complained and we had had RV’s in there just as large as his and that if he was that concerned I could call around to see if I could find a different campground for him. I explained to him that we know the voltage is 120 at the pedestals and is 120 at the transformer. He didn’t believe a word I said. He had some more words for me and told me he had spent $100 for his gizmo (he didn’t call it that) so he KNEW it was correct. Then he wanted to know if I could move him closer to the transformer. I offered to move him to a water and electric site (he currently had full hook up) which would get him closer to the transformer (his thinking is that the closer he is to the transformer, the more juice HE will have). He had some more things to say so I called Newberry Water and Light while he was standing in the lobby and asked them if they could please come out and check the voltage at the transformer and explained why. They said they’d be out as soon as someone was free. I asked the guest if he would like to stick around till they arrived since they TOO had expensive testing equipment and I thought Newberry W & L equipment cost more than $100 (by now I wasn’t being so cool and collected). He replied they had things to do but he had to have A/C so they could leave their dog in the motor home. I reminded him that he needed to pay an additional $2.00 per day for using air conditioning. His parting shot was “YOU need to get this fixed!!” And I once again offered to call other parks for him. By now, I was hoping he’d take me up on it (and no, I don’t care if he IS reading this!!)
Newberry Water and Light arrived about 20 minutes later and of course by now, this man was gone. The transformer was at 120 volts as was the pedestal at his campsite…and the other campsites too.
Dan came in and gave me the info and informed me had had picked up two rugs at this campsite. Now you may wonder why that is important, right??? In our rules it states we do not allow rugs or mats of any size or kind on the ground because it kills the grass. It also states that in the campground directory that he used to find us. AND I ALWAYS POINT IT OUT WHEN CHECKING ANYONE IN BECAUSE RARELY DOES ANYONE READ THE RULES!! And when guests check in they also sign a form that states they know we are not responsible for lost or missing items, that we do not give refunds for the discomfort of nature which includes mosquitoes and black flies and that they agree to read and comply with the rules and regulations. HE READ AND SIGNED THAT FORM.
So, I typed a note to take out and leave at his site. The note basically stated that “Newberry Water and Light checked the pedestal and the transformer with their professional, heavy duty equipment. The voltage is 120 at both places”. I went on to suggest that if he still had issues he should call Newberry Water and Light and ask for Matt. I also reminded him that when he checked in he was told there were no rugs or mats allowed and we had picked them up. I took the note out and fastened it to the dog leash that was fastened to their door…and guess what??? THEIR A/C WAS RUNNING!! Must be he found enough power some place!!! And what do you want to bet, when they leave, they won’t stop by to pay for the extra electricity for running the air???
Yep, you bet your bippy we are counting the days till we go to Alligator River and work with 4 legged critters instead of 2!!
5 months ago